Frequently Asked Questions

How long does order processing take?

Orders placed before 9:00 PM PT generally enter processing the same day. Orders typically require 1–2 business days for handling before dispatch.

How long does shipping take?

Standard delivery generally takes 2–3 business days after dispatch. The estimated total delivery time is approximately 3–5 business days, including processing.

Do you offer free shipping?

Yes. Perfumeria Starlux currently offers free shipping within the United States.

Where do you ship?

We currently ship within the United States.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

What is your return policy?

We offer a 30-day return window from the date of delivery. Products must generally be unused, unopened, sealed where applicable, and in their original packaging.

Please review our Return & Refund Policy for complete eligibility requirements.

Do you charge restocking fees?

No. We do not charge restocking fees on approved returns.

Can I cancel my order?

Orders may be cancelled within 24 hours of being placed. After that time, an order may have entered processing and may no longer be eligible for cancellation.

What if I receive a damaged or incorrect product?

Contact us within 7 days of delivery and provide clear photographs of the product and packaging. Please retain the original product packaging and shipping box.

Are your fragrances authentic?

Perfumeria Starlux creates its fragrances in-house in small batches. We do not use white-label formulas or sell decanted products.

How can I contact customer support?

Our customer support team is available daily from 11:00 AM to 8:00 PM PT.

Email: sales@perfumeriastarlux.com
Phone: +1 213-581-5380

Address:
Perfumeria Starlux
736 S Broadway
Los Angeles, CA 90014
United States