Shipping Policy

Last Updated: August 14, 2025

Shipping Availability

Perfumeria Starlux currently ships orders within the United States. We are committed to providing a reliable and straightforward delivery experience for every customer.

Order Processing

Orders placed before 9:00 PM PT are generally entered into processing on the same day.

Orders typically require 1–2 business days for handling and preparation before dispatch.

Delivery Time

After dispatch, standard delivery generally takes 2–3 business days.

The estimated total delivery time is therefore approximately 3–5 business days, including processing and transit.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, incorrect addresses, or circumstances outside our control.

Shipping Carriers

Orders may be shipped using established carriers such as USPS and UPS.

Shipping Cost

Free shipping is available across the United States.

Tracking Information

Once your order has been dispatched, tracking information will be provided when available.

You can use our Track Your Order page to check the status of your shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an incorrect address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.

Delayed or Lost Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

For packages experiencing carrier delays or delivery issues, please contact the applicable shipping carrier using the tracking information provided.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide clear photographs of the product, packaging, and shipping box.

Contact Us

If you have questions about your shipment, contact:

Perfumeria Starlux
736 S Broadway
Los Angeles, CA 90014
United States

Email: sales@perfumeriastarlux.com
Phone: +1 213-581-5380

Customer Support Hours:
Daily, 11:00 AM – 8:00 PM PT