FAQs
Frequently Asked Questions
Quick answers about shipping, returns, payments, authenticity, and support.
When will my order ship?
Orders placed before 9:00 PM PT enter processing the same day. Standard handling time is 1–2 business days. As soon as your order ships, you’ll receive an email with tracking.
How long does delivery take and which carriers do you use?
Delivery typically arrives in 2–3 business days after dispatch. Total shipping time is 3–5 business days (handling + transit). We offer Free Shipping across the USA via USPS and UPS.
Do you ship internationally?
At this time we ship within the United States only. If you’d like international shipping in the future, tell us your country—we’re tracking demand.
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in original packaging.
To start a return, email sales@perfumeriastarlux.com with your order number and reason. We’ll reply with instructions and a return label (when applicable). Refunds are issued to your original payment method within 10 business days after we receive and inspect your return. If an item arrives damaged or incorrect, contact us within 7 days with photos and we’ll make it right.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, plus Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are processed through secure, encrypted gateways.
Are your fragrances authentic? Who creates them?
Yes. Perfumeria Starlux creates fragrances in-house in small batches—no white-label formulas and no decants. We formulate, fill, and quality-check each release for consistency and longevity.
How do I contact customer support?
Email: sales@perfumeriastarlux.com
Phone: +1 213-623-2262
Support Hours: 11:00 AM – 8:00 PM (PT), 7 days a week
Address: 800 S Los Angeles St, Los Angeles, CA 90014, United States